Support — HME License
Frequently asked questions
The subscription price doesn’t load / “product not found”.
Make sure the Play Store app is installed, up to date, and signed in to a Google account, and that you installed HME License from Google Play. The price shown on the subscribe screen always comes live from Google Play — if Play can’t be reached, it can’t be displayed.
I subscribed but Premium isn’t active.
Your purchase is safe. The app re-checks your subscription with Google Play automatically every time you open it. Close and reopen the app; if Premium still doesn’t activate, email support with the date and your Google Play order number and we will resolve it.
My HME app doesn’t detect the license.
Premium is shared only with trusted HME apps installed on the same device as HME License. Make sure both apps are installed from their official source and are up to date, then open HME License once so it can refresh the license.
How do I cancel?
Subscriptions are managed entirely by Google Play: Play Store → profile icon → Payments & subscriptions → Subscriptions → Premium → Cancel. Premium stays active until the end of the period you already paid for. Uninstalling the app does not cancel the subscription.
How do I get a refund?
Refunds are handled through Google Play, subject to Google’s refund policy.
Data deletion
HME License stores data only on your device — there is no account and no server.
- Uninstalling the app deletes everything it stored.
- Cancel your subscription first (see above) if you no longer want to be charged.
- Your purchase history remains with Google Play under Google’s own policies.
See the privacy policy for full detail on the data the app processes.
Contact
Bug reports, questions, feedback — email wowareofficial@gmail.com. Please include your Android version, your device model, and (for billing issues) your Google Play order number.