Support — HMA Credits

Frequently asked questions

Check that you are using the same email and password as your HMA account, and that you have an internet connection. If your account has been blocked, the app will tell you — contact support below and we will help.

I bought a top-up in Google Play but my balance didn’t update.

Your purchase is safe. The app re-verifies pending purchases automatically the next time you open it, and credits your balance then. If it still doesn’t appear after reopening the app, email support with the date, amount, and your Google Play order number and we will resolve it.

Why is my balance shown in US dollars?

HMA Credits always displays your balance in USD for consistency, regardless of the currency your Google Play account is charged in.

How do I get a refund?

Refunds for top-ups are handled through Google Play, subject to Google’s refund policy. Requesting a refund in Google Play may reverse the matching credit on your balance.

Account and data deletion

You can delete your account and associated data at any time.

How: email wowareofficial@gmail.com from (or citing) the email address on your account, with the subject “HMA Credits — delete my account”.
What is deleted: your account record, your email and display name, your balance record, and your transaction history.
Timeframe: we aim to complete deletion within 30 days. Limited transaction records may be retained only where required by law, and are not used for any other purpose.

See the privacy policy for full detail on the data we process.

Contact

Bug reports, questions, feedback — email wowareofficial@gmail.com. Please include your account email, your Android version, and your device model.